Effect of Emotional Intelligence on Performance Appraisal: An Evidence from State Bank of India Employees

  • Gaurav Jyoti Doctoral Scholar, IIT Roorkee, Roorkee (Uttarakhand)
  • Rinku Batrani Assistant Professor, MMV PG College, Haridwar (Uttarakhand)
Keywords: Emotional Intelligence, Performance, Self-Awareness, Job Satisfaction


This research study is focused on studying the effect of the emotional intelligence of SBI employees and on investigating its impact on their performance appraisal. The primary data of 100 employees at the State Bank of India has been collected for this purpose. In this study, the ability-based test questionnaire has been used, which uses a fictional type of question to determine a person’s response to a particular scenario. The results show a significant relationship between Emotional Intelligence and the performance of the employees at SBI. More specifically, employees with high emotional intelligence perform better at their workplace and handle situations more efficiently than others.