A Study of Improving Quality of Care and Patient Satisfaction through Effective Hospital Management with Reference to Select Hospitals in Delhi

Rishab Kaushik; Radhakrishna M

doi:10.15680/IJMRSET.2024.0705072

Rishab Kaushik MBA Student, NIMS University, Jaipur, Rajasthan, India
Radhakrishna M Associate Professor, NIMS University, Jaipur, Rajasthan, India

DOI: https://doi.org/10.15680/IJMRSET.2024.0705072

Keywords: Hospital management, quality care, patient satisfaction, AIIMS, MAX HOSPITAL, SRI BALAJI ACTION MEDICAL INSTITUTE, Delhi, mixed-methods approach, patient-centered care, staff engagement, technological advancements, continuous improvement, healthcare delivery optimization.

Abstract

This study examines how effective hospital management can improve the quality of care and patient satisfaction at AIIMS, MAX HOSPITAL, and SRI BALAJI ACTION MEDICAL INSTITUTE in Delhi. Using a combination of quantitative and qualitative methods, the research looks at current management systems, identifies areas for improvement, and proposes specific actions to take. It focuses on three main areas: putting patients first, getting staff involved, and using technology wisely. By studying both how hospitals are run and what patients think, the research offers practical advice on how to keep getting better and making sure patients are happy