IMPACT OF EMPLOYEES RETENTION PRACTICES ON ORGANIZATIONAL COMMITMENT: AN ANALYSIS OF STAR CATEGORY HOTELS OF CHANDIGARH (UT)

Abstract

The hospitality industry is one of industry that focuses on the quality of human resource. In order to provide the good service, the hospitality industry needs qualified human resources. This is because the hospitality industry fully oriented to customer’s satisfaction. The success of the hospitality industry can be seen from customer’s satisfaction through the services provided by the hotel. However, there is one problems faced by hospitality, there is the employee turnover. The impact that felt because of the employee turnover are disrupting the operations of the hotel and also causing losses for the cost, time and a decrease in production and services. The questions and the purpose of this research are to determine the significant factors of the employee turnover at Hotels of Chandigarh. Referring to the concept of Santhanam et.al (2015). There are six factors about the employee turnover in hospitality industry. Those are recruitment, selection, training, performance appraisal, career growth opportunities, and salary & benefit. After determining the significant factors of the employee turnover at Chandigarh Hotels, the purpose of this research is to reduce employee turnover at Chandigarh Hotels. The researcher distributed the questionnaire to employees of three stars and above category Hotels and obtained 405 respondents. The results of the questionnaire collecting were processed by using SEM.