The Significance of Integration for Business Operations in Logistics and Supply Chain Management

Abhishek Tiwari; Sourabh S Roy

Abhishek Tiwari Department of logistics, Faculty of Business Administration, St. Theresa International College, Thailand
Sourabh S Roy Faculty of Management Studies, Gopal Narayan Singh University, Rohtas, Bihar, India.

Keywords: Logistics, customer relationship management, supplier relationship management.

Abstract

This conceptual paper connects the logistical functions as they relate to important business processes to highlight the significance of integration in supply chain management (SCM). Business processes are frequently developed at the strategic level but are never precisely identified in SCM or logistics. Logistics and SCM are not directly related to demand management, customer relationship management (CRM), supplier relationship management (SRM), and customer service management (CSM). This essay identifies the literature that has discussed the value of integration and how business processes can be useful when carrying out important logistics tasks in the context of supply chains.